SHIPPING POLICY

Our art prints and items that are currently available in stock usually ship within 3-5 business days.

For commissioned pieces, please expect 10-15 days for watercolors and 20-25 days for acrylic paintings. Oil paintings typically take around 10 days, but this can extend up to 6 months based on their size Tanjavur paintings have similar shipping timelines as oil paintings.

Keep in mind that these are approximate timelines; actual delivery times may vary depending on the size and specifics of the painting, which will be discussed during your consultation.

RETURN & EXCHANGE POLICY

Please note that no returns or exchanges are accepted for original artwork.

Cancellations for art prints are accepted within the first 24 hours after placing your order.
For art pieces, a consultation fee of Rs.500 is charged which is non-refundable.
Once your commissioned work is confirmed, we require 60% of the payment
before starting your piece, and we will share progress pictures along the way.
The remaining payment must be confirmed before we ship your products.

FAQ

How does the commission process work at The Suryadevara, and how long does it take to receive my custom artwork once it's ordered?

At The Suryadevara, our commission process is designed to ensure that we fully understand your artistic vision and deliver a piece that meets your expectations. Here's how it works: 1. **Submission of Details:** First, you need to fill out the details on our commissions page. This information gives us a clear idea of what you are expecting, including your preferred medium and theme. 2. **Scheduling the Meeting:** Once we have your details, we will schedule a meeting to discuss your requirements in more depth. This meeting allows us to provide tailored suggestions for your specific medium or theme and ensure all your preferences are accounted for. 3. **Confirmation and Timeline:** After our discussion, we will confirm the final details of the work. We will also provide you with an estimated timeline, specifying how many days it will take for us to complete the project and ship it to you. By following this process, we ensure that every commissioned artwork is crafted with the utmost care and attention to your specifications.
How long does it take for artwork from The Suryadevara to be completed and shipped?

The completion and shipping time for artwork from The Suryadevara depends on both the size and medium of the piece you choose. This totally depends on the size and medium you choose. Here is a breakdown: - Tanjavur Painting: Typically takes about 6-8 weeks to complete, though it may take longer depending on the size. - Oil Painting: Requires 10-90 days based on the size and intricate details. - Acrylic Painting: Takes around 10-25 days to finish. - Watercolor Painting: Usually takes 10-20 days to complete. Please note that these timeframes are averages and can vary depending on the specific requirements of your order. We are committed to providing high-quality artwork, and we appreciate your patience during the creation process.
How can I get assistance with purchasing or placing a custom order at The Suryadevara?

We're thrilled that you're interested in making a purchase or placing a custom order with The Suryadevara! If you have any questions or require assistance, please don't hesitate to reach out to us. You can send us a message through our contact page or email us directly at info@thesuryadevara.com. Our dedicated team will get back to you within 2-3 business days to ensure you have a seamless experience. We look forward to helping you bring more art into your life!